Health Supplier Segment: Computer Training Options

Presenter: Wayne Bucklar
Guest: Rosy King

Segment Overview: Get to know Computer Training Options and the services they provide by taking a listen to this segment. Rosy King discusses the various services that they offer such as professional training services for individuals and groups, from beginners right through to advanced IT users. With over 200 qualified instructors on call in Sydney, Melbourne, Brisbane, Canberra, Hobart, Adelaide, Perth, Darwin, and on the Gold Coast, each of their trainers have specific areas of expertise. This enables them to provide invaluable help to corporations and individuals seeking to maximise their investment in computer technology.



Transcription

Health Professional Radio

Wayne: You’re listening to Health Professional Radio. My name is Wayne Bucklar. And today my guest in studio is Rosy King, Chief Executive Officer with Computer Training Options. Now tell me, this is the first time I think we’ve talked to someone in our supplier’s series who hasn’t been pretty much exclusively a supplier for health departments. So let me start with what it is that your firm supplies?

Rosy: We provide a range of training options for both business and government departments. The training is focused on IT solutions so the desktop software that you use in your business or in your department and also professional development services so training skills to upskill your staff in their professional careers.

W: Okay. Let me come back to your products and services in the end and we’ll talk about them in a little bit more detail.

R: Okay.

W: Tell us what’s the geographic footprint of your service?

R: Our head office is based on the Gold Coast in Queensland but we service Australia wide and have also got some international clients.

W: Give us a little sense of the size of your firm.

R: We’ve got about two hundred contract trainers who we work with around Australia. Most of the based in the capital cities or some of the major cities in the country.

W: Okay, that’s a big firm for a training organization.

R: It is.

W: Now as we talked about before with you before we came on air, our audience is mainly hospital based clinicians although we do get a share of management and admin staff as well. And in this series I’ve been talking to health system suppliers about their offerings and their perspective. So are you exclusively a supplier to the government health section?

R: We’re not. We offer our services to a range of government departments and work with a number of government departments throughout the country, both local state and federal, and also to the corporate community.

W: Okay.  Do you notice any difference in dealing between the government and the non-government sector with your business?

R: I don’t know. I do find that the government departments are very easy to deal with. It’s a fairly straight forward process, usually they have a good idea of the sort of training that they require and signing up to get the training organized is straight forward and simple. Very easy to deal with.

W: And you already to do a favorable amount of work with the health system, you said?

R: We do with health and quite a broad range of government departments at all levels.

W: Okay. Tell me, sometimes clinical staff see themselves when you talk about their supplies and procurement, they see themselves a bit like the Apollo astronauts in the long line of the end of the lowest bidders. So I guess this is your chance to tell us about your products and services and what it is that you’d like staff in hospitals to know about what you do?

R: I guess the main focus of our business is to provide benefits to the people who are receiving the training. So training has many benefits for both the department and the staff who are involved in the training session. So starting in the department level, it can improve the performance of your team on all sorts of levels. Increase your profitability if you are a corporate or business customer and improve staff morals, so that’s a big one. Advantages to the business mean that you choose which skills your workforce are going to gain, targeting the skills to meet the needs of your operation now and in the future. So as the employer or the manager or the person making the decision around the training, you choose what you are going be providing for your staff. This can result in range of improvements across the staff from things as simple as a better customer service, better work safety practices, productivity improvements.

W: And have you seen that and been able to measure that with other clients, Rosy?

R: We have indeed, yeah. The feedback that we get from our customers has been in some instances, quite phenomenal where we’ve actually seen a great improvement in the development of their staff. You can also demonstrate to your workforce that you value them and have to invest in them. So that’s a really big upside for not only you but also for your team, improve loyalty and staff retention. Retention is a saving. It doesn’t matter what business you’re in. If you keep your staff, it’s a good thing – good for the workers so good for your team. Training has many benefits for them. Number one, they acquire new skills. It doesn’t matter what level, so, they might be an admin person who needs to learn how to use Microsoft excel better and teaching them those skills would mean that they’re less frustrated; they’re more productive, more efficient at their job. They can add lessons to contribute to the business or to the department that they work within, builds self-esteem, take them to other positions within the  organization. So perhaps they might want to move to an area with better prospects or better pay; training a system to do that and their upskill to do a new different tasks, that’s always a good thing. Teaching people to keep them motivated and keep them fresh because they’re being trained on your time, you see the value enough to invest. You see that you value them enough to invest in them. A good company or good department is one that trains or retrains rather than turn. So if you’ve got staff who don’t quite fit the hole that they’re in – square peg, round hole – let’s retrain them. Let’s give them new skills. Let’s make them more a valuable member of your team.

W: And I guess within the administration side of, example, the government health, you’ve got that benefit or issue where your staff tend to be permanent public servants and so if you don’t invest and you don’t train them, you get this declining performance rather people not leaving because they cannot leave, they tend to be stable. But staying there and not performing so…

R: That’s correct. So not only in the IT area, but the professional development. I mean, some of our most populous courses are things like time management. Time management’s a vital part of anyone’s repertory regardless of what position they’re in their business.

W: I need that course but I don’t have time, right?

Both: (laughing)

R: Exactly.

W: Okay. So you do the range of computer services and…

R: Professional development staff.

W: Professional development staff. Now is this still delivered face to face?

R: The reason that the company name is Computer Training Options is the options are many and varied. So we can provide an on-site training service where a trainer comes to you, customizes the training around exactly what you need and delivers it to seek your own environment or your requirements. We can do online virtual training by our training hive where the trainer is actually online. They can be in any part of the country or any part of the world and so can your staff. So if you have team members at multiple sites who require the same training, we can do that for them with the training thru online virtual training session. It works beautifully.

W: I’m sure that would be of interest in the health departments because across, Australia they generally have very good computer networks but very widely distributed senders of work. I mean just in Queensland alone there are 247 hospitals that go from Burketown to Biloela and back again. So being able to deliver staff locally to staff would be bound to be of interest to those departments with widely distributed staff.

R: Absolutely and that’s a real benefit that we see. The other thing about the options is you can do a whole day session; you can do it two day session; you can do a half day session. You can do a session focused on just pick a training course and say out of the 10 topics covered, there might only be couple that you want to cover for, fine – we can totally customize that around for you. So, very much to suit your needs.

W: I think that would be a great interest to health departments. One of the things that the admin people often talk about is that they’re overlooked in the training staff because the clinical training is an ongoing process…

R: Which it is

W: and they get a feel a bit neglected I think from time to time and of course we’re now facing a new round of software arriving with Windows about to be updated to Windows 10 so no doubt, there will be a flurry of demand for your services.

R: We do see that actually every time there’s a big release from someone like Microsoft or Apple. We see that we have an increased demand for training in that area. The good thing is our trainers are across it. A lot of our trainers are partners with those bigger vendors and they get better copies of the software so they’re already trained before it hits the market. They’re very much highly skilled in it and from day 1, from the minute it’s released, we can have trainers available who can do it. The other thing that I do notice about some government departments which is quite interesting is that they do remain on an older versions of the software and that’s not a problem for us either because the trainers have got the skills all the way back into which ever versions they are currently working on.

W: Windows XP I think is still big in some of the government environments.

R: (Chuckles) That’s correct.

W: You’re listening to Wayne Bucklar on Health Professional Radio. And today I’m with Rosy King, the chief executive officer of Computer Training Options – an Australian computer training firm who’s just been explaining to us how flexible they are in both computer training and with personal development. Rosy, before we wrap up I have my signature question for everyone. What is it you find as the greatest misconception among your clients that keeps you awake at night and drives you nuts?

R: I think I’d probably have to say the fact that people look at training as something that they need to fit their people into the courses that are available. I like people to think of it from the other point of view. Tell us what you need and we’ll provide that training to suit you. So then tell me you need an introduction course from A to Z, tell me you only want to cover X F and T and we’ll cover those areas for you. And that’s the benefit of it, take advantage of the benefits that our business offers and customize the training to soothe you and therefore reap the rewards of that.

W: And that certainly is the option, a company that is able to live up to its name, Computer Training Options. You’ve been listening this morning to Rosy King, CEO of Computer Training Options. Now, people can get hold of you on 1300-667-660 or your website on www.cto.com.au. I’ll just give you that number again, it’s 1300-667-660. This is Health Professional Radio.