Cloud Delivered Desktops Securing Sensitive Patient Data [Interview][Transcript]

Brady_Ranum_DizzionGuest: Brady Ranum
Presenter: Neal Howard
Guest Bio: Brady Ranum, VP of Product and Strategy for Dizzion. Became VP of Products and Strategy in mid-2015. With over two decades of experience in IT infrastructure technology, Brady brings a unique and valuable skill-set to Dizzion. Throughout his career, he has excelled in designing colocation and customized managed infrastructures, and delivering high performance, highly available cloud deployments, custom networks, storage, and compliant environments.  http://www.dizzion.com/industries/healthcare/

Segment overview: Brady Ranum, VP of Product and Strategy for Dizzion, discusses how this company provides cloud delivered desktops that are fully-managed from end to end and leverage purpose-built infrastructure designed specifically for the demands of desktop delivery, especially in sensitive industries like healthcare.

Transcription
Health Professional Radio – Securing Sensitive Patient Data

Neal Howard: Hello and welcome to Health Professional Radio, I’m your host Neal Howard for this Health Supplier Segment. In studio today is Mr. Brady Ranum, Vice-President of Product and Strategy for Dizzion. He’s got over decades of experience in IT Infrastructure Technology and according to our guest, the top three causes of PHI breaches are lost or stolen computing devices, unintentional actions or mistakes by employees and irresponsible third parties. Welcome to the program Brady.

Brandy Ranum: Thanks so much Neal. Thanks for having me.

N: Thank you so much for coming in today. You’re Vice-President of Product and Strategy for Dizzion, how long has this company been in existence and exactly what is Dizzion involved in?

B: Well Neal Dizzion’s been around since 2011. It was started by our three founders and really what they saw is that a need in the market to not only separate end-users from devices but also help enterprises secure their data and then doing so taking advantage of the huge capacity and the huge capability that cloud computing.

N: Are you saying transferring hardcopy onsite, storage of HIPAA items and things of that nature all of that being transferred to the cloud?

B: No. Actually what our technology does is it allows customers or end-users that need access to that information to access it no matter where it is. So it could be in the cloud provided, could be in the house and in the health care provider’s data center and we can allow secure access to that information by using cloud technologies that we deliver to the end-users.

N: Now you’ve been around since 2011 and you’ve got a couple of decades of experience in infrastructure technology. Is your background in security?

B: My background is found everywhere from the data center itself all the way through the security and the databases that house the data. So I’ve got a little bit of unique perspective in not only making sure that the data’s available and the uptime is great around that data but that data is not only held securely but in a compliant manner and also access then in a compliant manner.

N: Let’s talk about some of the aspects that are specific to the health care industry when it comes to securing their infrastructure.

B: Yeah, absolutely. And so… as you’ve mentioned at the opening when we look at the way that data is lost or quite literally delay that folks should getting fined or health care providers are getting fined for the loss of PHI or personal health information, what happens is the greatest… ones are really tied o people and how those people access that data or what they access through the data is. And what we allow companies to do is leave the data where it is but give a different way to access it and by doing that we put a desktop, a virtual desktop, that we host in our cloud environment and allow access to that secure of that data but it doesn’t allow to move that data or transmit that data or store that data on their local device. And in doing so it’s great because we don’t restrict it down to a device so it doesn’t have to be a specific laptop or desktop. It could be an iPhone or a tablet or even a Google Chrome book and still allowing that data to be secured, stay in a place where the health care provider wants that data but also allow that end-users to do their job and not tied to a device or a location.

N: There are some compliance issues that almost have nothing to do with the technology that’s going to be used to secure them. How does your technology although extremely efficient maintain compliance?

B: Well there’s a lot of different portions of HIPAA, I think 280 different pieces or different points that you really have to comply within HIPAA. Now we don’t say that we absolutely cover every single one of them but as far as how your end-users access that data and the security that has to be around those end-users, we help companies provide that and so we help them enforce their policy and even amongst a lot of things that weren’t able to be solved with technology, they are more solved with a policy or a procedure that that end-user had to comply with. We’re actually helping companies do that with technology, for instance if they say “Hey you can’t copy and paste this PHI data from the application into another application or into a Word document or an e-mail.” We can actually restrict that end-user’s ability to do that and we do that right through our technology. So whether there might been a policy before, we can actually implement that as a technology for that end-user or for that company to put in place for their end-users.

N: When a company or a health care facility comes to Dizzion, how often are you completely doing away with their current method of storing sensitive data and being compliant? And how often do you couple your technology with existing technology? Or is it a combination of the two depending on the client?

B: We certainly do a combination of the two but typically what we’re doing is we’re integrating with a lot of the technology that they’re already using. Most of the time our customers have made large investments in a security and it’s not just something that they’re ready to throw away and so that’s where a lot of the customization of our solution comes in play. If they’ve already spent a lot of money around their security, there’s pieces and parts that we don’t necessarily need to provide and so we don’t try to do the round peg and the square whole type thing. We actually flex and move and based on where they’ve made their investments, we can take advantage of those existing investments. Now there are definitely times where they’ve tried to deploy a similar technology than ours and that’s really where ours has an advantage. It is affordable and it performs better than the in-house deployments and so now they can focus on their business in treating patients versus a desktop or an operating system that doesn’t really provide a whole lot of value.

N: Now just the nature of the business has you I guess very open-minded when it comes to new technologies and platforms. But when it comes to some of these established health care facilities or maybe some health care teaching facilities, maybe some of that resistance to change will rear its ugly head. What about training when Dizzion steps in and begins to consult and possibly implement some of these new technology? How do you train your client’s employees? Do you have a separate entity that does that for you or are your folks there at Dizzion versed in that as well?

B: Well we definitely do a whole lot of education when it comes to the technology and the security pieces. The great part about our technology is the end-user training is really simple as going to a website and downloading a client. It takes about 3 minutes to install and then the end-user has no additional training because they’re accessing the same applications and they’re doing it through a desktop experience as long as they’ve ever used a Windows operating system or a desktop operating system, it’s very intuitive because that’s really what they’re accessing. It’s just hosted outside of their actual physical machine and allows that separation of that health care data and that end-user’s machine or their ability to store or remove it.

N: Let’s talk about dizzion.com, when we navigate over to dizzion.com what would we expect to find as far as information and history about the company and more?

B: Yes, so if you go to dizzion.com one thing you’ll find is some testimonials from our customers and our partners. You will also find one of my favorite pieces on there is there’s a video that really explains how we separate those end-users from the data and also give them higher customer satisfaction and also end-user employee satisfaction gains because it gains them a lot of flexibility around how they work. The other thing you’ll find there is a lot of the technology that we’ve developed all the way down to even the end-point devices. We’ve ended up coming out with our home hand-point devices so no longer do you need a laptop, no longer do you need a big computer sitting on your desk. We’ve got devices that are actually small as an iPhone5, or another device it’s about the size of an Apple TV a little larger than that that becomes really your computer. You access our desktops from those devices and you don’t have to worry about all the other pieces like a hard drive failing in a computer or needing more memory in that computer. All of that is done within our cloud service and so it’s really just an access point that can be locked down and controlled and secured by Dizzion. Website is the best place to go to get into contact with us and has the most information. There’s several places in there where it’s gonna tell you if you like more technical information or sales information absolutely we even have live chat on our website so any of those types of methods to get in touch with us are great.

N: Great. You’ve been listening to Health Professional Radio, I’m your host Neal Howard with Mr. Brady Ranum, Vice-President of Product and Strategy for Dizzion talking about securing infrastructure especially when it comes to the health care industry. It was great having you here with us today Brady.

B: Neal, thank you so much for having me.

N: Thank you. Transcripts and audio of this program are available at healthprofessionalradio.com.au and also at hpr.fm and you can subscribe to this podcast on iTunes.