Registered Training Organization Aimed at Delivering High Quality Education to Workplaces and Individuals [Interview][Transcript]


Guest: John Bamborough
Presenter: Wayne Bucklar
Guest Bio: A passionate social worker who began a career in disability services in the UK in 1989. Moving to Australia provided the opportunity to study a Bachelor of Social Work degree at the University of Queensland. John’s career then seen him work in community housing, youth work, mental health, community development, service management and program development. Over a three year period John trained in excess of 500 managers in health and community services in the advanced diploma of community sector management. During this time John also engaged in several organisational development projects with community service organisations.

Segment overview: In today’s Health Supplier Segment, learn more about the various courses that the Education Institute has to offer as we are joined by Training Manager Health and Community Services John Bamborough. They deliver nationally recognised qualifications (TOID 21707) for high quality education and training to workplaces and individuals. What sets them apart from their competitors is that their staff have worked in the industry sectors that they now train for. They have over 30 specialised professionals dedicated towards assisting their clients on their journey to improvement and employment.


Health professional Radio

Wayne Bucklar: You’re listening to Health Professional Radio. My name is Wayne Bucklar and my guest today is John Bamborough. John is the training manager of Health and Community services at Education Institute. John welcome to Health Professional Radio.

John Bamborough: Thank you Wayne, pleasure to be here.

W: Now John Education Institute sort of gives away what you do, but tell us what are your products and services?

J: Education Institute is a registered training organization. We’ve been in operation for a decade now.

W: Uh huh.

J: One of our core functions is providing qualifications, short courses and different training products to health and community services. So at this point when we have a profile, strong profile in operating theatre technician qualification, aged care qualification, home and community care qualification, and pathology. We also are in child studies field, early childhood education and care. So we have quite a strong profile in there too.

W: And John what’s your geographic footprint? Where do you service?

J: We service Victoria mainly, however our strongest profile would be, it would be proud to say in metropolitan Melbourne. However we do work regionally across Victoria.

W: I see. Now the courses that you’re mentioning before are they typical short courses or are they certificate 3 and 4 level courses or what sort of education and training are we talking?

J: The operating theatre technician is a certificate 3 course, it’s an entry level course. I think it’s fair to say it’s one of our strongest products. We have a very strong partnerships with a number of the major hospitals and health service providers in metropolitan Melbourne who hold our course and our graduates in very high regard. Our graduates have a fantastic success rate in securing employment, other consequences in completing their qualification, I think last year we were at 97% which is yup, which is something we’re very proud of and constantly look to build upon. We just entered into an agreement with Health Score, that agreement is very much of their providing healthcare to students for student practical placements, clinical placement. Often from which of course job opportunities still arise and it’s a great opportunities for health providers to have a look up at student. And to determine whether they’re fit within there for their future in their particular facilities. We also work quite closely with Royal Melbourne Hospital at Perth and the Austin too so they do have a strong profile with this qualification with particular providers. Pathology is relatively new course for us, we just commences that last year. It’s a certificate 3 and certificate 4.

W: Uh huh.

J: However we’re quickly building a reputation again for providing quality education and graduates, who are what the industry are looking for. We take very seriously not only building the skills and knowledge of the graduates, the students but also we’re working very hard to ensure that the graduates have the right kind of attitude for the health industry.

W: Speaking of that John, what’s the key message that you would want clinicians to take away from you because when you mentioned “attitude” there I thought that would be something that would be important in the health sector. But let me not answer the question for you. What’s the key message that you have for clinicians who maybe listening to us?

J: Alright. The key message for me is in this current day and age, training is vitally important in producing the next generation of workers. What we’re looking for constantly are clinicians who want to develop partnership, develop the case of partnerships that enable us to provide service to the community. And the more we can nurture and the more we can develop partnerships with clinicians, what we’re seeing is that has an … effect in terms of us being able to provide the type of training that produces graduates that the industry are really looking for. And in this day and age as I’m sure you’re aware when registered training organizations in the VAC’s there’s so common, there are a lot of scrutiny.

W: Uh huh.

J: Quite rightly so because there have been lot of bad providers you haven’t been following the rules. But my message to clinicians is don’t lose there because there are providers out there who work ethically and who are passionate about what we do. And our passion is that they’re providing service to community. And also providing the types of graduates that these clinicians not only want but need.

W: Yes.

J: And that’s what we’re doing. And we take that very seriously.

W: And John my favorite question in every interview. In every industry there are misconceptions. What’s the biggest misconception amongst your customers, clients, students that drive you nuts and keep you awake at night?

J: Yup, that’s a very good question. I think the biggest issue for me at this point in time is the sense that the confidence gives in training seems to have that the industry down. And I mean that in terms of letting the industry down because of poor practices. And again that goes back to the question I referred to just a little earlier about how in fact the bad sectors earned a lot scrutiny at the moment for poor practice. And there is a deception in the industry that we have let the industry down. And there’s so much that I agree with that, but on the other hand of course there are organizations such as Education Institute who are doing the right thing. They follow the rules and we’re all very ethical in the type of training that they provide and for me, I am working very hard to restore the faith that I want the health industry to have in registered training organizations such as Education Institute. Because that will then pave the way for clinicians to get on board and to actually work in partnership with us. And a really good example of that is it on in a few weeks from now, we have a Think Tank organized. They’re inviting most of the head techs from the media, hospitals around that report in Melbourne to come tell us and to help us brainstorm what the next new qualification in operating theatre technician will look like. And to talk to us about what their workforce development needs are over the next 3 to 5 years. So we can structure this course in a way that make sure we meet their needs and meet their workforce demand. They’re the types of partnerships I mean and they’re really are the way forward for us. And so as well as keeping me awake at night are also I have a vision and the team that I’m surrounded by also have a vision … and to produce graduate for that the industry value.

W: John with a little bit of luck today we’ll be able to help with restoring some of that faith as a result of our broadcast. Its’ been a pleasure having you with me. John Bamborough the training manager of health and community service at Education Institute. John how do people get in touch with you?

J: They can get in touch with me via my mobile 0478 041 548. They’re all welcome to email me

W: And just mention for us again that website John?

J: The email

W: And the phone number was 0478 041 548. Thank you very much for your time today John. For listeners who may have missed my conversation with John Bamborough of Education Institute the training manager of health and community services there, the good news is we have a transcript on our website. We also have a full archive of this interview, the audio from this interview on YouTube and on SoundCloud. My name is Wayne Bucklar and you’re listening to Health Professional Radio.

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