Quality Aged Care Accommodation, Services, Respite & Dementia Care in Victoria [Interview][Transcript]

Tim_Humphries_Homestyle_Aged_CareGuest: Tim Humphries B.Com (Flinders), CPA, MBA (Deakin)
Presenter: Wayne Bucklar
Guest Bio: Tim is the Chief Executive Officer of Homestyle Aged Care. He joined Homestyle in January 2014 and brings with him over 13 years of health experience including 11 years within aged care. Prior to Homestyle Tim was CEO of Provider Assist, a large aged care consulting service. With over 20 years of business experience the variety of the roles he has fulfilled include, finance – up to CFO, IT up to CIO, Project manager, Recruitment specialist and CEO most recently.
Tim has worked across a variety of industries including: materials handling, acute health, logistics, recruitment, aged care, community/home care, and disability services. Tim has worked within privately owned, publicly listed and not for profit organisations. Tim is currently a Director, and on the audit and finance committee for the Victorian Cytology Service; and sits on the school council of the Wattle Park Primary School.

Segment overview: For almost 30 years, Homestyle Aged Care Services has provided residential care homes and services in the greater Melbourne metropolitan and Geelong areas. Homestyle is a prominent owner/operator in Victoria of ten high-quality, purpose-built homes, with over 950 government-funded beds, which provide first rate standards of care and services to residents in a homely environment. All of their homes meet certification standards and hold accreditation for the maximum three year period. Homestyle is guided by a team of committed, qualified professionals who draw on a depth of experience in the Aged Care industry to provide trustworthy and solid governance.

Transcription
Health Professional Radio – Homestyle Aged Care
Wayne Bucklar: You’re listening to Health Professional Radio. Today my guest is Tim Humphries, Chief Executive Officer at Homestyle Aged Care and Tim joins us from the beautiful Australian State of Victoria. Tim, welcome to Health Professional Radio.

Tim Humphries: Thank you Wayne.

W: Now Homestyle Aged Care gives me a pretty good idea of what’s you’re gonna tell me. But why don’t you explain it to me anyway and tell me a little bit about of Homestyle Aged Care?

T: Absolutely, I’ll be happy to do that. We’re a Victorian only provider of Residential Aged Care. So we have ten homes spread throughout metropolitan Melbourne and also Geelong. So we have three homes down in Geelong, Bellarine region, so the services we provide are described as residential aged care as the Government to fund. So we basically care for all the people who are, in most instances are not able to take care for themselves in their own home or even able to live in their own house with the care of others, so that’s what we’re charged of doing and we’ve been in operation for some 26 – 27 years now. I’ve been here for 2 ½, so I’ve inherited a legacy of some really good management…I’m pretty happy with the organization we work with currently providing quality good care to those we look after.

W: Now Tim you say you’ve got 10 homes, but can you give us an idea of how many beds that translates to just for those clinicians who are listening who measure everything in bed numbers?

T: (laughs) I was trying to avoid that, 964 beds.

W: 964?

T: Yes. They have some great plans, so that will extend up over a thousand over the course of the next couple of years.

W: Now that would make you a fairly big provider I would have thought in Victoria?

T: Yeah, we’re probably one of that in the privately owned space. We’d be one of three or four who have that sort of thousand bed mark. There’s a few in five hundred bed space, but yeah, there’s not a lot of that size. But yeah as I said it takes some time to build a business of this scale when you’re currently around business, it’s really been aggressive growth in the other publicly listed space, but it harder when you’re generating cash privately.

W: Now, I just assumed that you meet all the accreditation standards and all the rest of it.

T: Well we don’t have too many choices (laughs)

W: That’s why I made the assumption, yes. So, but tell us how do you distinguish yourself? What are the characteristics of Homestyle Aged Care that you would put in a brochure for prospective residents?

T: That’s a great question. That’s something that I had to really think through over the course of the last 6 months when we redeveloped our website and from me I think one of the things that stems from the board downwards and the board comprises four people who have all been with the business since its inception. One of the things that they have never compromised and I’m fortunate to have inherited it. We won’t compromise care for the sake of profitability. So I think that’s one of the great things about working in a smallish organization, we have the opportunity to actually make sure that care, which is our business, is paramount and we make sure that the care our residents receive is at a level that we comfortable with so it’s always our priority. I mean obviously we want to maintain a business that’s sustainable into the future, but there is understanding from the board all the way down through the organization that care is what we do here. So I think that’s one of the things that a lot of people say they do, but I’m really placed that here in this environment as I say from the board, to myself, to our exec team, down through our facility managers, to all of the team that work with our residents, everyone has that focus on care which is fantastic.

W: Now Tim many of our audience are clinicians of one kind or another. We get a lot in acute care and a lot in aged care. Is there a message you’d like them to hear from you today as a result of being on Health Professional Radio?

T: That’s a tricky one. I think one of the things that we often hear is that the acute setting is somewhere, there seems to be some animosity between the two sectors. And I’d love to see that reduced, I think we’re all doing our best to provide the best care we can to the individuals we’re charged with looking after. The acute sector has its challenges and obviously that sector is trying to move people out of their beds as promptly as they can for reasons that we’re all fully aware of and we’re sort of at the reverse end of that spectrum. We want to keep people as long as we possibly can, for as long as we can. Yeah, I’d love to see a day where there’s a mutual respect between those two sectors and I hope I’m still working to see that occur.

W: Yes, it would be good to see. I’m in conversation with Tim Humphries, Chief Executive Officer at Homestyle Aged Care in Melbourne, Australia and you’re listening to Health Professional Radio. My name is Wayne Bucklar. Tim, in every industry, in every endeavor there are always misconceptions, what’s the biggest misconception amongst your customers, clients, patients, residents – what’s the biggest misconception that keeps you awake at night?

T: I don’t know that it’s a misconception, Wayne. But one of the things that we find and it’s interesting to see in the road map of the government that there’s a push to try and encourage to proactively think about residentialized care. I think most people and the evidence that we have of people entering our care, most people enter our care at a point where there is a crisis. Perhaps a hip’s been broken or some other acute health issue has a reason that sends people to our care. I think what we see within our sector, people who move from a home setting to a residentialized aged care setting and often their lifestyle and their health improves as a result of living with us and I think that’s probably the key misconception that it is somewhere that people in essence, come to end their time on this planet. Whereas we certainly get the benefit of saying socialization for some residents who’ve been isolated, we see the improvement in health as a result of taking medications, perhaps haven’t been taken in the home setting. We see people gain weight where perhaps been malnourished in a home setting. So, there are some actual, real, tangible benefits that we see, people receive as the result of the care we provide and I think perhaps the misconception is that most people with health slowly deteriorates in aged care as of course they age but that’s not always the case.

W: Well let’s hope that today amongst our audience we can help spread that message just a little. Tim I do appreciate your time, I understand you’re a busy person and I appreciate that you’ve given your time for us today.

T: That’s my pleasure, thank you.

W: Now if you want to get in touch with Tim Humphries from Homestyle Aged Care, the website is homestyleagedcare, that’s all one word homestyleagedcare.com.au. If you’d like to listen to the interview that I just had with Tim, the good news is on our website, there’s both a transcript and also an audio archive on YouTube and SoundCloud and you can find all the links to all of those resources at the Health Professional Radio website at www.hpr.fm. You are listening to Wayne Bucklar on Health Professional Radio, thank you for listening to us today.