Providing Great Service to Australian Seniors in Need of Better Physiotherapy Services [Interview][Transcript]

Tristan_White_The_Physio_CoGuest: Tristan White
Presenter: Wayne Bucklar
Guest Bio: Smart Company has described Tristan White as “one of Australia’s next generation of business leaders.”
Tristan is married to Kimberley and dad to Alexandra & Harriet. He’s a qualified physiotherapist and is best known as the founder and CEO of The Physio Co. Tristan’s passion is building The Physio Co to have a strong family-like culture. The simple approach of being honest, treating people with the respect they deserve and doing it all with a smile is working for Tristan and his TPC team!
Tristan loves to share what he’s learnt. His Culture is Everything blog was listed as one of Australia’s 20 Best Business Blogs in 2011, 2013 and 2014. Tristan is regularly a keynote speaker at conferences where he shares his engaging presentations including ‘The 4 Secrets to Building a World Class Culture’ & ‘Blogging for Business’. Tristan believes that Culture is Everything to business success. With his progress so far it seems to be working.

Segment overview: In today’s Health Supplier Segment, we welcome Founder and CEO of The Physio Co Tristan White. They improve the quality of life for thousands of Australian seniors in aged care facilities, residential villages and in their own homes. They provide great attention to detail, outstanding customer service and ongoing quality assurance programs. In 2014, The Physio Co was named No. 1 on BRW’s list of Australia’s 50 Best Places to Work. With this award, The Physio Co has been in Australia’s Top 50 Places to Work for 6 consecutive years in it’s 10 year history.

Transcription
Health Professional Radio – Physiotherapy Services

Wayne Bucklar: You’re listening to Health Professional Radio. My name is Wayne Bucklar and joining me today is Tristan White, CEO at The Physio Co. Tristan welcome to Health Professional Radio.

Tristan White: Good day Wayne, glad to be here.

W: Now Tristan I see you’ve been on BRW’s list of Australia’s 50 Best Work Places or Best Places to Work, this has got to be a pretty impressive accolade.

T: Yeah, Wayne we have. The Physio Co has been really committed to creating a great place to work for a few years and we’re actually been on that Great Place to Work With for the last 7 consecutive years which is something we’re really proud of and telling that’s we’re committed to providing a great place to work and we’re very, very proud of that award we won over the years.

W: Seven years in a row, well I want a job now.

T: (Laughs) Alright, we’ll keep that mind then Wayne.

W: I suppose I should become a Physio first, Tristan I’m just assuming that a Physio is a Physio but I think you do some special things. Tell us what it is that Physio Co does.

T: Yeah, so Wayne you’re right. We’re not your typical Physio practice or the like. The Physio Co exist to help oldies stay safe and happy and I say that which oldies we love, what I mean is the Physio Co works with seniors in aged care homes, in retirement villages and in their own homes to really do just that of keeping them as mobile safe and happy for as long as they possibly can. We work with clients right across Australia in the different locations and we have a hundred physios and every year we deliver better that children fifty thousand consultations to Australian seniors to help them stay mobile, safe and happy. That’s what the Physio Co is all about.

W: Now not only are you a good place to work but with that number of physios you’d have to be one of the biggest physio practices around, wouldn’t you?

T: Yeah, I think we would Wayne. I think we’re certainly bigger than the typical sort of suburban physio practice who do a great job in their local area and yeah we certainly be up there with certainly the bigger of the physio and allied health practices in Australia.

W: Now Tristan about 95% of our audience are clinicians, mainly in the acute care sector and the aged care sector. What’s the message you’d like them to get as a result of having heard you on Health Professional Radio today?

T: Look Wayne, I think the most significant thing I’d like to, about all that clinicians out there to think about and, because I’m a Physiotherapist, I’m a qualified Physio and the idea working, having a really rewarding career in aged care is not something that many clinicians often think about. I’d really like to give them some thoughts around what is possible in creating a great career for themselves in an industry which is often they know as the ugly duckling of the health world and I personally been working in aged care for the last 12 years, I…and I can’t possibly imagine working in any other part of our industry…part of my career. So I guess the message I want to share is just by being committed to whatever client-base you’ve got and doing it with a smile and having some fun then perhaps we might attract some more people across the aged care world and if I can be responsible for helping one person to come across the aged care world, I’d be pretty, pretty excited about that Wayne.

W: You’re listening to Health Professional Radio. My guest today is Tristan White, CEO at The Physio Co and we’ve been talking about what a remarkable place The Physio Co is to work both as a consecutive year winner for 7 years on BRW’s list of Australia’s 50 Best Places to Work and also a place committed to its client group which is about keeping seniors happy, safe and mobile. Tristan, in every occupation and in every profession there are misconceptions and I have to confess it’s my favorite question. What are the misconceptions you find amongst your customers, client, colleagues, patients – what’s the biggest misconception that drives you nuts and keeps you awake at night?

T: Yeah, great question Wayne. The biggest misconception when working as a clinician in aged care is that people think that there’s not much engagement and rapport between the clients and the clinician and you know what, elderly people with all sorts of challenging health conditions, working with oldies can be such an engaging and challenging and very cerebral type of role to really try to figure out the main problems of a client’s health and then work constantly with them and other allied health professionals as health professionals to get the best possible health outcomes for them. So I think that people think that aged care is not a very exciting or engaging place to work and I just disagree with that entirely. You get out the engagement and the return of what you put in into your work in aged care, that’s for sure.

W: Tristan I can understand why that’s a misconception you’d like to see dispersed and with a bit of luck we can dispel a little bit to them amongst our audience in Health Professional Radio. Can I just say it’s been a pleasure having you on the air with us? How do people get in touch with you?

T: Our best way to find me is by the PhysioCo, Wayne and that’s you can find us at thephysioco.com.au, it’s our website here in Australia the number is, the phone number is 1300 797 793 and of course find us on Facebook, on Instagram or even my very own personal Blog at tristanwhite.com.au.

W: With all those ways I’m sure people be able to get in touch one way or the other. Tristan thank you very much for joining us today.

T: You’re welcome Wayne. Thanks for having me.

W: If you just joined us on Health Professional Radio, you’ve missed my conversation with Tristan White the CEO of The Physio Co but the good news is we have a transcript on our website. We also have an audio archive of the interview on both SoundCloud and YouTube and you can find all of those resources on the Health Professional Radio website at www.hpr.fm. My name is Wayne Bucklar, you’re listening to Health Professional Radio.