Presenter: Wayne Bucklar
Guest: Lloyd Ernst
Guest Bio: Lloyd Ernst, has had a distinguished career in the Australian IT industry as an Internet pioneer and entrepreneur. Over the past three decades, he has worked for industry leaders including Apple and Microsoft and founded and exited a series of successful IT companies in Australia and Asia. Presently, Lloyd is focused on CloudStaff.com and Process-Box.com. These two new but fast growing outsourcing ventures based in the Philippines focus on supporting startup and entrepreneurial businesses. CloudStaff offers businesses dedicated and talented people in both technical and administrative roles.
HPR – Health Professional Radio
Wayne Bucklar: You’re listening to Health Professional Radio. And my guest this morning is chief executive officer of Cloudstaff, Mr Lloyd Ernst. Lloyd, welcome to Health Professional Radio. I understand that Cloudstaff is finding significant demand for medical transcription.
W: Now, earlier Lloyd, you mentioned data sovereignty and for our audience, mainly, either doctors or nurses or hospital administrators, IT is not their main game, what on earth does data sovereignty mean and how this is affect what we’re talking about?
L: Data sovereignty is basically where is the information being stored and as soon as you start to mention the word off-shore, it raises this concern. Again, it will depend upon the nature of the information and what the customer’s requirements are and our highest level of offering is there is no data which is stored off shore are literally the staff process the information, it’s stored on a file service in Australia, the audio is then played over here, the key strokes are typed but they’re all sent back to Australia where they’re stored. There is no file servers contained here and as soon as the power goes off, any remnant information that may mean sitting inside of a piece of computer memory has actually gone.
W: Ok. So it’s fair to say that you can transcribe an image that’s stored in the host country server, it gets turned in the key strokes to the stored back in the host country server and the data itself is never stored offshore?
L: Correct, and you turn the power off as I mentioned, everything is gone, there’s nothing here left to be at risk. There’s no remnants, no cases, no files, no files servers, etc. inside there.
W: Ok. That’s sounds secure and as we said earlier, in the meantime, there are security guards at the door to ensure that nothing has been copied or photographed or is taken from the room.
L: Correct, yes. And it all comes back to as said that’s the white level of security that we offer. The, I guess the other interesting area is that you schedule different staff to be on different hours so we’ll have some customers that required data to be process overnight so as one shift finishes in Australia, that can come across here and the guys can then process that overnight and they can be ready for when people return to the office in the morning. And again, that’s all supported with the full 24/7 security guard but also all the other aspects of the staff require, you know, the HR people, and the guys that will bring them lunch and make their shakes and all those sort of things.
W: So you’re confident Lloyd that with your arrangements, Cloudstaff can meet the requirements of the legislation in the host country but also allow any political concerns about security in medical data.
L: Yes. And Cloudstaff actually exceeds both of these requirements and we’ve got the ability to ensure that our staff adopt security measures and ensure that the data level of security, in many cases, a lot higher than what there would be in the host country. In fact, some staff in host countries would be quite uncomfortable that the level of precautions that we actually go through, but we don’t find that’s a problem here, we do try to have a really enjoyable work environment for the staff, you know, when you take everyone’s mobile phones and all their other communication devices off them, you have to provide some back up support mechanism so we have outside of the white rooms PCs that staff can access their email on, there’ll be a receptionist there or a secretary who’s able to take a message from a relative who may have a sick child and needs a message to go through the person who’s working inside the white room, so your build a whole range of support mechanisms inside there to make sure that you know the people are able to operate but also have the right support mechanism to help make it enjoyable for them.
W: You’ve been listening to our studio guest, Lloyd Ernst, Chief Executive Officer of Cloudstaff today talking about medical transcription, the increasing demand and what Cloudstaff is doing to make that demand. A transcript of this interview is available on our website at www.hpr.fm and a copy of this audio is also available on Sound Cloud.
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