Simple to Use and Operate Dementia Management Wireless Product [Interview][Transcript]

Richard_Paterson_Electrotek_dementia_managementGuest: Richard Paterson
Presenter: Wayne Bucklar
Guest Bio: Richard Paterson is the Solutions Delivery Consultant of Electrotek. Richard’s professional career has included many years in Electronic Security, and a long spell working in the Not For Profit sector. These two, seemingly unrelated chapters, have combined to find him helping Aged Care and Health Care professionals improve their practice with electronic solutions. Richard’s mantra is “my job, is to help you to yours”. He is passionate about partnering with clinical staff, in order to provide better outcomes for their clients/patients.

Segment overview: In today’s Health Supplier Segment, we are joined by returning guest Richard Paterson from Electrotek here to discuss their new dementia management wireless product the INDUNA Dementia Monitoring System. The INDUNA IP Dementia Profiler is simple to use and operate. It has been designed in such a way that control of the dementia profiler can be operated by both English as well as non-English speaking care staff.

Health Professional Radio – Dementia Management Wireless Product

Wayne Bucklar: You’re listening to Health Professional Radio. My name is Wayne Bucklar and my guest today is Richard Paterson. Richard’s the Solutions Delivery Consultant at Electrotek a Queensland based firm in Australia. Richard, welcome to Health Professional Radio.

Richard Paterson: Thank you for having me.

W: Now Richard, today our topic is a Wireless Dementia Care Product that your firm sells. Can you fill us in about how that works? It does sound intriguing.

R: Okay. Well what we work, our domain is primarily in Aged Care and we’ve noticed in a post statistics that there’s an incredibly rapid trajectory upwards of the prevalence of Dementia in residents in Aged Care Facilities. In fact recently I discovered by through the Australian Institute of Health and Welfare, that more than half the residents in Australian Government subsidized Aged Care Facilities, actually have Dementia. So what we were discovering was that there’s a lot of residents with Dementia and there’s a lack of beds in secure facility or secure sections in Aged Care Facilities.

W: Half is an extraordinary number, that’s got to be literally tens of thousands of patients.

R: Yes, well that’s according to the Institute of Health and Welfare. That’s about 85, just over 85 thousand out of a 164 thousand permanent residents. That’s the ones that got the ACFI assessment and that was in 2011, they’re the latest statistics I could get. I suspect that probably the percentage is probably heading upwards now.

W: And as only our colleagues would know who work in Aged Care, this is normally managed through secure facilities and purposed built facilities for managing people with Dementia. But that’s not that many and they’re expensive.

R: Absolutely, and their demand is a lot higher than the supply of beds. So that was something that we identified and what we believe that there was a need for and that’s being evident now as we move around the marketplace, that there was room for a solution where somebody that’s a resident in an Aged Care Facility and requires management because of their Dementia status. They can actually stay in their current room and this Dementia profiler it can be installed in their room and then they can be managed appropriately and the way this Dementia profiler works is that we have now a bed alert which is generally a pressure mat in the bed and then we have a movement like a curtain, they call it a curtain movement sensor above the door, so that if the resident that does leave the room, it activates the alarm, but there’s also a movement sensor in their own suite. So if the resident gets up during the night, the bed mat triggers that they’ve got up out of bed. That’s fine, as long as within a given time frame they enter the bathroom, because there is a good chance they’ve got up to go the bathroom during the night. So that’s fine and then that continues to be fine as long as they get back in the bed within a given time frame. So if I don’t make it to they own suite, that will set up an alarm through the Nurse Call System and similarly if they didn’t get back into bed in a time frame that will set up the Nurse Call System as well. And as I mentioned before, if they leave the room that would be detected then and trigger an alarm as well. So basically what that means is that you can secure the room, they can move about, go to get up and go to the toilet that sort of thing and as long as they operate within given time frames and parameters, then there’s no effect and no need for attention, but then as soon as they’re brought outside of those parameters, the Dementia Profile is then linked to the Nurse Call System and then there would be an alert put through the Nurse Call System. The beauty of this system is that it’s wireless, so there’s very little installation required. So that the system can actually be set up in a given room without a whole lot of fuss and bother and not a massive amount of labor in order to set this up and the system is icon driven so it’s like a, the screen lock is a small iPad screen like a tablet screen and it’s a touch screen and basically it is just icon driven. So if you want to alarm the bed, there’s a little picture of a bed, you press that and then alarms the bed. If you want to alarm the movement detector in their own suite there’s a little picture that depicts an on suite, you do that and the door way, you hit that. If you do all three, then it goes into full Dementia Profiling status. If you just do, for example, if the resident is just in the room and you just want to know if they leave the room, you can just arm the detector over the door. So you can either arm individual components or collectively, once it’s done collectively, then it goes into full Profiling management operation.

W: Now Richard many of our listeners as you know are clinicians of one kind of another and a lot of them work in Aged Care, have you had any feedback from clinicians working in Aged Care about how the system’s affected their working life?

R: Absolutely. The first thing is, look I’m not suggesting that we are the only business around that has a Dementia Profiler, there are other options available to people. However, the feedback primarily, the positive feedback that we get is how simple our system is to operate. It’s just a case of pressing buttons and it’s all icon driven. So you don’t need a whole lot of programming experience or intelligence to turn the system on or off and to operate it. And secondly, it does give a lot of peace of mind to the staff so that they can actually manage somebody that probably, perhaps should be in a securer wing but if there is no room that they can see available, then that’s not possible then this is kind of the next option and there is a hardwired version and in fact we have been asked in a number of Facilities that are being built or renovated to actually prewire every room for Dementia management because most of the management of Aged Care Facilities looking forward believe that it’s goanna be an increasing need and also as anybody that worked with anybody in the Dementia spectrum realizes that the Dementia tends to accelerate when somebody is relocated.

W: Yes. I have spoken with a number of people who work in Aged Care who say one of the problematic aspects is that when you’ve got a patient who kind of maybe or should be in a Dementia Care room, the act of shifting them out of their familiar environment often triggers that, to an extent, that it’s kind of a self-fulfilling prophecy for them.

R: Yeah. It is one of the very common triggers for accelerating the severity of the Dementia. So clearly if you can manage somebody there’s aging in place philosophy that if you can manage somebody without relocating and that’s obviously going to be ideal. In fact I was just talking to a facility last week that they don’t have a securer wing and they had somebody who started to getting disorientated and was a risk of wandering off. So they actually had to relocate them to a different facility because they needed to be in a more secure environment. So yeah, increasingly that’s going to become the case.

W: Now Richard, you’ve mentioned aging in place there, is it a system that can be used by carers in the home?

R: Potentially it could. I guess it really sort of needs to be utilized in conjunction and as part of a Nurse Call System. I mean you could theoretically, you could use it to even to dial for alerting offsite. So you could have like a dialer in that situation where if they break the system if you like, then that could dial out through external help and it certainly the simple entry yes, I’m not sure how practical it would be in that sort of application.

W: Yes. So it’s a something to bear in mind. I was actually thinking of friends of mine who are caring for their parents at home and wondering it might be a use for them but that’s within the one house.

R: There is. There is one application of it that some people call it “the moth to the flame strategy” so the part of what it does is that it is somebody, if the resident does get up it’s detected as getting up out of bed, and the system is in full… mode, then it can be wired up to turn on the light in the bathroom so that when the resident goes to get up, the light goes on the on suites to remind them that that’s what they were getting up for.

W: You see, I need one of those just so I can find my way to the on suite.

R: Well I want one for the fridge. I mean it’s the fridge I usually get up for during the night. So then they can do that and it can actually have it all in so that it could been trigger after a given time, it can then trigger a bedside lamp similarly in reverse mode to go back to bed.

W: Richard it’s been a pleasure talking to you about it today. For people who are looking for more information about the Dementia Management wireless product from Electrotek, how can they get in touch with you?

R: Probably the best thing that could do is give me a call on my mobile which is 0403-588-417, that’s 0403-588-417 and we do have a range of other products and so forth available. We do a lot of work in Dementia Management, we have one Resident Wandering System and so forth as well to ensure that disoriented residents don’t wander out of the facility or if they do wander out a particular areas they’re detected and so forth. So it’s kind of we take a bit of an integrated approach and if there’s something we don’t have we can always create something. We’re very much focused on filling the need as the client comes to us with a need, finding the right solution for that particular need. It’s not just always one size fits all or taking something off the shelf to give them. The whole philosophy of how we work is to engage with people that have a need and work at what a solution to their need would be.

W: Richard Paterson, Solutions Delivery Consultant at Electrotek. Thank you very much for your time, I do appreciate it.

R: Thanks very much. Thank you for the opportunity of going to work with you guys, I appreciate it.

W: If you’ve missed my conversation with Richard, the good news is we have a transcript on our website at You can also find more information on the Electrotek website at or you can all listen to the full interview on both YouTube and SoundCloud and there are links to that on our website as well. My name is Wayne Bucklar, thank you for joining us today on Health Professional Radio.

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