Quality Healthcare and The Enterprise Champion Quality Award [Interview][Transcript]

Sharon_Roth_McQuire_Enterprise_Champion_Quality_AwardGuest: Sharon Roth McQuire
Presenter: Neal Howard
Guest Bio: Sharon Roth McQuire oversees the BrightStar Care clinical-quality platform including operationalizing the client care experience, designing clinical operational systems for domestic and international BrightStar Care locations, and managing clinical policies and procedures. Additionally, she leads Joint Commission accreditation and related processes, clinical program development, and plays a significant role in the launch of BrightStar Senior Living, BrightStar’s first residential product line focused on assisted living and memory care.

Segment overview: Sharon Roth McQuire, Chief Clinical Quality Officer of BrightStar Care, discusses her work with the Joint Commission Accreditation and related processes, insuring the Enterprise Champion Quality Award which BrightStar has won the last three years.


Health Professional Radio – Quality Healthcare

Neal Howard: Hello you’re listening to Health Professional Radio. I am your host Neal Howard, thank you so much for joining us today. Our guest in studio today is Sharon Roth McQuire, Chief Clinical Quality officer of BrightStar Care. And she is here today in studio to discuss her work with the Joint Commission Accreditation. And also to talk about related processes and all the things that she and BrightStar Care have done to earn the Enterprise Champion Quality Award for the last 3 years. How are you doing today Sharon?

Sharon Roth McQuire: I’m great. Thank you Neal.

N: Thank you so much for joining us today. You’re the Chief Clinical Quality Officer of BrightStar Care, who and what is BrightStar Care?

S: I’m happy to talk about BrightStar Care. We are a franchise system that provides in-home care all over the United States. We have approximately 306 locations in 37 states and each of our location is independently owned and operated. We perform in-home services anywhere from the simplest companion care all the way up to the most complex skilled care for patients of all ages, from pediatric to geriatric. One of the hallmarks of our agency is that we require Joint Commission Accreditation. And every BrightStar agency has to attain Joint Commission Accreditation within 12 months of opening. We also require that every agency employee is a registered nurse, as a director of nursing, which is somewhat unique in our sector. We’re a bit of a hybrid in that we are not strictly just personal care or a private duty home care agency, but yet we’re not a Medicare home health agency. Although as I mentioned we do provide skilled services. So someone of with anomaly and gives us lots of great opportunities in the market place and of course for our clients. Because again regardless if you need something very simple like companion care, for example housekeeping or laundry or meal preparation or transportation, or something a little bit more advanced like kind of hands-on care like assistance with bathing, dressing, grooming, the use of the bathroom or ambulating. Or again as I mentioned very complex skilled care: in-home infusions, in home ventilator care, the care of ostomies and tubes like that, we can do that all. So it’s really quite a wonderful one-stop-shopping experience generally pay out of pocket for care.

N: Uh huh.

S: Private pay. But we do accept some insurances and we work with large national payers for who we are the provider of care. So for example if you are one of those clients who need in-home infusion, we may be serving you via the specialty pharmacy with who you are working to receive that special infusion and then BrightStar would be reimbursed by that specialty pharmacy. But at any rate it’s a wonderful program and we do this as I mentioned all over United States.

N: With 306 locations here in the United States, you’ve talked about Joint Commission Accreditation as a requirement. Is this something that is across the industry or is this something that BrightStar has chosen to pursue on its own?

S: That’s a great question and we in fact have pursued this on our own. In the home care sector versus Medicare home health, the home care sector there are no federal regulation. There are some state regulation but none of the states require accreditation as an attribute of the licensure requirement. One of the things BrightStar has always really stood for is the fact that we represent a higher standard of care and great quality care. So our Founder Shelly Sun who is our CEO, really thought of this from the very beginning of her idea to create this company that we had to have some external measure of quality, it couldn’t be just about us saying it. So she did her research and found out that yes in fact the Joint Commission was one of the nation’s oldest and largest standard setting and accrediting bodies in healthcare and pretty much anyone in healthcare knows the Joint Commission. And Shelly decided to make that a brand standard so it really is something that BrightStar does because we believe it’s the right thing to do. And it represents tremendous commitment to safety and quality. And so our agencies do this on a voluntary aspect, of course BrightStar requires them to do that but we’re not required by any state or federal authority to do so.

N: Let’s talk about some of the accolades that BrightStar has earned as a result of attaining such high quality standard.

S: Yes, we’re really proud that for the 3rd year in a row we attained a status known as Enterprise Champion for Quality. It’s a rather prestigious designation in that we are the only company in the United States that has attained this honor for 3 years in a row. It is an honor exclusively for home care and exclusively for franchise models.

N: Okay.

S: But amongst our peer group, this is quite an accomplishment. What this award means is that 95% or greater of eligible locations within the franchise system are fully accredited and in good standing. And that’s no easy feat when you have as many locations as we do.

N: Absolutely.

S: So to the collective efforts of our franchise locations and our awesome corporate support team, we’ve been able to attain something very admirable right we’re very proud of it. So it’s just really signifies that as a franchise system and as a company, we are deeply committed to those quality and safety standards which we believe make us the best choice for in-home care, we’re very proud of that designation.

N: And where can our listeners get some more information about BrightStar Care?

S: Absolutely. You can certainly search us out on the internet at brightstarcare.com and you’ll find information about our company as well as any individual locations in your neighborhood that might be of interest to you.

N: Thank you so much. You’ve been listening to Health Professional Radio, I’m your host Neal Howard. We’ve been in studio today talking with Sharon Roth McQuire Chief Clinical Quality officer of BrightStar Care. And she’s been here in studio today discussing some of the ways that the Enterprise Champion Quality Award has been deservedly earned by her company BrightStar Care for the last 3 years. It’s been great having you here with us today Sharon.

S: Thank you so much.

N: Thank you. Transcript and audio of this program are available at healthprofessionalradio.com.au and also at hpr.com and you can subscribe to our podcast on iTunes.

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