3 Ways to Increase Productivity, Improve Patient Engagement and Reduce Burnout

Returning guest, Cathy Kuhn, PharmD, Director, Voice of the Customer at Updox, a complete healthcare communication platform for in-person and virtual care, discusses their recently released “Paperless Practice Playbook” with tips for providers on how to increase productivity, improve patient engagement and reduce burnout. She talks about why providers must eliminate paper in order to reduce the amount of time spent on administrative tasks for both provider and patients and how one practice saved more than 500 hours a year on administrative tasks by leveraging a paperless practice. 

Cathy Kuhn, PharmD, BCACP, FAPhA, is the Director of Strategy Consulting at Updox.  She is past president of the Ohio Pharmacists Association and current president of the American Pharmacist’s Association’s (APhA) Academy of Pharmacy Practice and Management and APhA board member. Cathy’s service to the profession has given her a front-row seat to a pharmacists’ positive impact, and fuels her drive to claim a pharmacist’s role as members of the healthcare team and to operate at the top of the licensure.