Orthopedist Burnout on the Rise – Solutions That Can Help

Claude Royster, VP and GM of Healthcare Select Specialties, Health & Wellness at Synchrony discusses recent research revealing that more than one-third of orthopedists are experiencing burnout, the factors contributing to orthopedist burnout, and the impact on patients. He talks about the use of new financial technologies in healthcare, and how Synchrony can help streamline financial processes in the doctor’s office.

Vice President and General Manager, Healthcare Select Specialties, Health & Wellness, Synchrony

Claude Royster brings over 30 years of sales, account management and operational experience to his role as General Manager, Healthcare Specialties for Synchrony’s Health & Wellness platform. In this role, he is responsible for leading the Health & Wellness Sales team with a focus on driving company strategy, growth through its market-leading health and wellness financial solutions, including CareCredit and Allegro, and identifying healthcare market expansion opportunities. His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership, and overall P&L management.

Prior to joining the Synchrony Health & Wellness team, Claude spent 4 years within the company’s Payment Solutions division focused on Lifestyle Markets. In this leadership role, he managed a client development team driving profitable growth in several industries, including Music, Sporting Good, Sewing and Crafts. Claude also served as the leader of the Payment Solutions Growth Council team for 3 years.

Prior to joining Synchrony, Claude spent 9 years at Citigroup managing client relationships and credit growth strategies for Home Depot and Sears private label card programs. Claude played a key role as the project manager integrating Sears Shop Your Way loyalty program into Sears private label credit card program.

Claude is the co-leader of the Black Experience Diversity Network “BE+” for the Chicago chapter.

Claude received his Bachelors of Science degree in Economics from Northern Illinois University where he also played Division I football. Claude enjoys golfing, exercising, outdoor cooking “grilling” and spending time with his family.

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